Customer service representative.

Empresa:Codebay Solutions

Número de Puestos de Trabajo:2


Descripción:Nos cuentan que Codebay Solutions busca un/a Customer service representative.

We are looking for two talented Customer Service Representatives (late shift and weekend) to join our team, with either of the following language combinations: English + French and Spanish or Italian are a plus English + German and Spanish or Italian are a plus As a Customer Service Representative it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will work with our customers via email, online chats, phone and screen sharing. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

Provide information and advice users on appropriate action to solve issues Respond to incoming requests for assistance via email or telephone Ensure nothing but excellent service and a high level of customer satisfaction Maintain client relationships through product support over the phone or chat Troubleshoot technical issues Report customers feedback/issues to relevant departments & Follow up.

Outstanding verbal and written communication skills Easily connecting with people and understanding their issues Passion for creating the best customer experience ever Organized and able to handle multiple inquiries Familiar with cloud-based applications and internet expert Love taking ownership of side projects Availability: Weekly working hours: 40 late shift hours (1pm-10pm) Working days: 5 days/week INCLUDING weekends. 2 consecutive days off per week.

Competitive package including: Nice office space with Playroom in central location Monthly bonus Lunch vouchers Private Health Insurance Friendly and flexible working environment Team events Opportunities to learn & grow.

Tipo de Oferta:Jornada Completa

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